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Significance of training in total quality management

Over the past 100 years, the quality methodology has evolved from the apprentice relationship to the concept of total quality management (TQM). Since the phrase came into being without definition, it reflected a piecemeal approach to total quality control in comparison to the engineering-defined approach.

Many quality professionals took the quality concept far beyond meeting customer requirements to include the interests of the many stakeholders in the organization.

Figure 1: There is no alternative other than training of TQM in a highly competitive garment business.

As a result, many TQM efforts failed. Data indicate that these organizations have more to gain by reengineering their TQM processes than by focusing on improvement in other areas. To succeed, organizations need to prepare a series of vision statements that define the course or training they want the organization to take, then design the improvement process that will ultimately allow them to achieve their goals.

The history of total quality management (TQM) began primarily as a term launched by the Naval Air systems management to quality improvement. This style was remarked as Japanese style. Toyota Company launched their inspection sections.  An umbrella methodology is used for describing total quality management that prescribes:

  1. The behavioral sciences
  2. The analysis of quantitative and no quantitative data
  3. Economic theories
  4. Process analysis.

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Training of TQM is badly needed for this approach because, in our academic system, specific and industrial knowledge of quality management is not provided yet. Engineer Kawsar Alam Sikder, CEO, ALIGANZ LTD says his valuable speech about quality management. He says, “Quality management should be service-oriented not inspection-oriented.”

If we want to know about the importance of total quality management training, first, we have to understand the benefits of total quality management. Why does it important for the textiles and Readymade Garments (RMG) industry of Bangladesh.

If we oversee our competitor countries are how much concerned about quality product, it can be astonished. Leading manufacturing industries of Bangladesh are inclining to produce a quality product but still lag due to less training and proper knowledge.

Figure 2: Historical evolution of total quality management. Source: Researchgate

ISO refers to an international organization for standardization which makes and publishes international standardization. China is in the top position to get ISO certifications as they produce a quality-based product not quantity-based. Bangladesh has no presence in this queue.

To manufacture a quality-based product, we have to have proper knowledge and skills about quality management.

Why training is needed

Total quality management training has immense importance not only to develop the quality product but also increasing employee efficiencies. The significance of total quality management training is enlisted below:

  1. Acquiring competitive position: Garment business is very much competitive. Order can be canceled for little mistakes. To achieve a top position in front of the buyer, quality management is a must.
  2. Adaption to changing market conditions: The apparel market condition is changing day by day. It is a movable market. If manufacturers and buyers are not concentrated on apparel market conditions, it will be difficult to sustain in the market.
  3. Reduce cost and enhance better cost management: One of the main objectives of efficient production are making product in minimum cost within scheduled time by maintaining buyer’s required quality parameters. For this reason, quality management training is a must.
  4. High profitability: Every organization wants to make a profit, but the secret of profit is not known to all. To gain a high-profit rate, quality management is a required tool.
  5. Improved customer focus and satisfaction: Gaining customer satisfaction and meet up customer demand are the vital challenges of quality performance. Quality management training can help a learner to know ways of improving customer focus and satisfaction.

In conclusion, the demand for quality is increasing instead of quantity. It is asserted that quantity does not matter only quality matters. Not only textiles and RMG industries but also other organizations’ total quality management is a key indicator of profit margin. The fourth industrial revolution is knocking at the door due to COVID: 19 effect. If textiles and RMG industries cannot meet quality requirements, it will be difficult to hold top positions in RMG exports for sure!

If anyone has any feedback or input regarding the published news, please contact: info@textiletoday.com.bd

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