Abdur Rashid, Country Manager of SGS Group, is the first ever Bangladeshi Country Manager of SGS at such an early age. He revealed his success story and many other key issues in a recent interview.
SGS is the world’s leading inspection, verification, testing, and certification company. It was recognized as the global benchmark for quality and integrity. With the philosophy- ‘when you need to be sure’- SGS started their glorious journey from 1974 in Bangladesh. In Bangladesh, SGS has two laboratories covering the consumer goods and retail sector – one is in Dhaka, founded in 2003, and another is in Chattogram, founded in 2012. With combined personnel of 278 people, these laboratories cover a wide range of products and services. SGS operates mainly in Dhaka, Chattogram and Khulna.
Abdur Rashid, Country Manager of SGS Group, is the first ever Bangladeshi Country Manager of SGS at such an early age. He revealed his success story and many other key issues in a recent conversation with Textile Today.
Textile Today: You are a country manager of an international company that is really a great pride. Please share us your success story of being the first ever Bangladeshi country manager of SGS at such a young age.
Abdur Rashid: First of all, for this role, I am very much privileged and happy for having the position of Country Manager in an international company like SGS. I think this is the biggest achievement of our entire SGS Bangladesh employee besides all of my personal achievement. Here the global companies see an important point of view for putting any people in the top management position of this type of global organization. They put that type of people on the position who will be able to manage the team both internally and externally. Therefore, this is the highlighted reflections of what SGS global management authority found confident that this team will be comfortably leaded enough under my leadership and they put confidence on me that I will be able to manage such a big team in Bangladesh with 800 employees. On the other side, I am able to manage the SGS group’s expectation. So, I dedicate my success story to my 800 employees in Bangladesh.
Textile Today: In Bangladesh, how are the significance of testing inspection and support services increased for the industry today?
Abdur Rashid: Yes, I think a company like SGS and also other third party companies playing a great role in this sector of the apparel industry. If we look back at the beginning of the apparel industry, buyers do not get enough trust and confidence in the products of the industries of Bangladesh. They are not only untrusted on the integrity of the industry but also that time they feel lack of quality assurance on the apparel industry of Bangladesh. On the other side, apparel industry owners or management authorities did not know the buyer’s expectations correctly. Here SGS plays their biggest role to narrow the gap in that situation. We went to the factory and we use to conduct testing, inspection, and other audits. We help them where the gap is and how they overcome their problem by a continuous development. So, we work as a partner of their factory.
Bangladesh apparel industry is more developed than before. So, visual inspection is decreasing and the requirement of testing is increasing day by day. So, that is the market dynamic which is changing in course of time according to the demand.
Besides, we help the buyers to understand them that Bangladesh is developing gradually and also they have a positive mindset to rely on the apparel industry of Bangladesh. For that reason, in the last 35 to 40 years this industry has seen a turn around on such a bigger dimension that Bangladesh achieves herself as the second largest exporting country. So, we are proud of playing a big role in this sector.
Textile Today: Nowadays business pattern is changing for different companies differently. So, on that side, I want to ask two questions. First, how the business pattern is changing for companies like SGS in Bangladesh? Another one is, we see that SGS is changing their business pattern from inspection to testing to consulting in quality management to training. What would be the future approach SGS want to take on their business pattern?
Abdur Rashid: First of all, SGS’s core business is verification, testing, and certification. Our core business pattern has not changed at all. But the proportion of work here in the different sector might change over time. Once upon a time, in the early stages buyers’ keep their importance more on their inspection because those days regulation was not so strong. So, nowadays many NGOs and media’s are putting a great role to create pressure on the buyers and manufacturers to focus on regulatory issues. Besides this industry is more developed than before. So, visual inspection is decreasing and the requirement of testing is increasing day by day. So, that is the market dynamic which is changing in course of time according to the demand.
Also in terms of audits, we find that social audit has been reduced and environmental and other security audits are increasing gradually. So, this is the changing we saw from SGS in terms of industry and global trends. Now, we have signed with ZDHC and we have approved to give training facilities for them. So, in terms of the business trend, we are thinking that sustainability is the upcoming issue where we are focusing. We also have a global research team and that helps us to give the proper knowledge on industry thinking and according to changes and trends we set our strategies and put our action plan properly.